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Frequently Asked Questions

Q: How long does it take to get my site live on the web?
Once we receive the content for the site from you, it will generally take three to four weeks to get it live on the Web. Consistent communication between the customer and our designer is an integral part of staying on schedule.

Q: How do I get started?
If you are interested in moving forward with your website, we encourage you to begin by reviewing our Ten Step Planning Guide. We would like to discuss your website needs and design ideas over the phone. We'll get some basic information from you so we can prepare a written quote for developing your website.

Q: What do I need to do in order to accept credit card orders on my site?
Getting set up to take credit card orders online is not a difficult process.

If you don't currently have a merchant account for taking credit card orders ... we can assist you in setting one up.

In general, the process works like this:

  • You apply for a merchant account with a financial institution.
  • Once your account is approved, Datahost sets up your online order form so orders are posted to your merchant account.
  • You can either elect to have orders automatically processed or you can monitor them via a secure web page and decide whether to post or deny orders.

More info on Merchant Accounts

Q: I know that a lot of people are concerned about giving their credit card information online. What kind of security do you offer?
Datahost offers the Industry-standard SSL (Secure Socket Layer) encryption on our sites as part of our hosting packages.

This means that if you have any pages on your site that require the user to enter sensitive information (such as credit card order forms, user accounts, and private records), we will place the pages on a secure server that will essentially tell your web browser to encrypt the information it sends back to the server so it can not be intercepted and stolen.

We also provide secure email solutions so sensitive information can make it from your customer's desktop to your desktop with a very high degree of security.

Q: How much does your service cost?
If you haven't already seen our pricing packages, we encourage you to see if there's a package that will meet your needs. If you want a custom designed website, we will be happy to talk with you to give you a bid on the project. Give us a call tollfree at 1-888-257-2567.

Q: How do I register a domain name for my website?
We will be happy to check for your domain's availability. Sometimes the exact domain name you want is not available, we can help find available variations on the name you want. We can also register your domain name for you and take responsibility for keeping it currrent year after year.

Q: I currently have my site somewhere else, what does it cost to switch?
We offer FREE domain transfer for sites currently hosted at other hosting providers. We will take care of all the details for you and can usually have your site up and running on the new server within a matter of days. (It is always a good idea to keep your previous site up and running for a couple of weeks after making a server switch, because the routing updates that need to filter across the worldwide Internet can sometimes take a little time.

Q: How can I get my pages to the top of the search engines?
Ahh. The magic question. There is no guaranteed way to get your pages to the top of the search engines (despite what some firms might tell you).

Datahost offers several tools and services geared toward increasing your website's visibility. Visit our Search Engine Services page for more.

Q: How fast is your Internet connection?
Our servers are on a network that has multiple rendundant T3/T1 connections to the Internet through UUNET, SPRINT, and CWIX.

What does this mean in practical terms? Real transfer and download speeds are dependant on many factors, including the end-users modem speed, the total volume of traffic on the Internet, the number of hits being served by a webserver, and countless other variables.

You can get a general sense of the speed of our connection by just viewing our pages and seeing how fast they load relative to other sites.

Q: How do I make changes to my site?
Most of the websites we develop are "dynamic" (See Dynamic Websites) giving you the ability to easily update almost anything yourself using your web browser.

Q: I want to put a site up, but I want to design it myself. Can you help?
We are happy to work with you if you want to be involved in the design process or if you want to completely design your own site. It usually makes sense to have us set up some of the more technical parts of the site - like inquiry forms and searches. You can have 24 hr. a day access to your server to post file updates when you wish.

Of course, we are also more than happy to provide complete site design services and to develop a site for you that will stand out above the crowd.

Q: How many email addresses can I have?
The number of email addresses included will vary with your monthly hosting package. If you need more, we can discuss other options. Keep in mind that an email address is different from a dialup account. The dialup account is the means by which you connect your computer to the Internet. You undoubtedly already have an email address with your current dialup provider. It often works for us to forward your website's emails to your current email address.

Q: How does the billing work?
If we are designing and hosting your site, we will ask you to pay for half of the design cost up front and the remainder when the site goes live.

Hosting services are billed on a monthly basis. You have the option to pay by check, credit card, or automated deposit.

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Frequently Asked Questions - comprehensive web site development

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